A Matter of Trust

August 17, 2010

A recent study by Ceridian – a large human resources provider, revealed that trust between employers and employees is deteriorating. Erosion of trust can cause loss of motivation and commitment to your company, so it is important to gain and maintain trust among your employees.

Be a Leader
Take the lead in spearheading projects, generating ideas and problem-solving. Your employees look to you as a leader in the field, so be the leader that they expect and need. Defend your team when necessary and let them know that you are on their side.

Listen
Listen to the employees on your team. They are much closer to the clients and deal with procedures a lot more often than you do. They may have insight into the likes and dislikes of the clients as well as ideas on making processes more efficient. Even if they present an idea that will not work, thank them for their efforts and don’t discourage them from speaking up in the future. Everyone likes to know that they have been heard.

Be Fair
Nothing will disintegrate a team faster than playing favorites. Treat your team members equally. Of course, dole out praises and criticisms when it’s appropriate, but avoid giving certain employees special treatment such as extra time off. This could cause resentment among team members and a loss of respect for you.

Distrust among employers and employees causes stress and will distract your team from their goals. Maintaining trust will not only make your workforce happier, they will perform their job better and help your business grow. Your employees will speak positive about the company putting it in a favorable light for PR and recruiting.